The objectives of the project were to Raise awareness of .local communities of their rights and entitlements to health, together with reference to the patients charter and the development of a complaint mechanisms Strengthen community health committees and introduce score cards Facilitate citizen participation and engagement with health providers Inform, facilitate and encourage feedback from the community leading to changes in policy and institutional Behaviour Jimat managed to ; Provide a project manager who worked with the DFID expert to conduct a pre-test survey Planned and organised pre-test sites, obtained permissions and arranged logistics Recruited enumaerators who were of supervisor level Organised the one day training for the enumerators